Response to Social Needs
- Approach to Responding to Social Needs
- Management of Product Quality
- Providing Value Through Products and Services
Approach to Responding to Social Needs
The Group's ESG policy states that it will contribute to tenants, regions, and communities through owned real estate, etc., and the Group strives to engage in dialogue and collaboration with all stakeholders, aiming to coexist in harmony with regions and communities. We will strive to provide value that is supported by all stakeholders by responding to social needs through our business, including product quality control, reduction of environmental impact, energy conservation, enhancement of disaster prevention and crime prevention functions, and revitalization of local communities.
Management of Product Quality
Approach to Quality Control
Our group provides products and services related to all types of real estate, including office buildings, condominiums, detached houses, commercial facilities, logistics facilities, and hotels, and we are closely involved in the lives of our customers. We are committed to enhancing customer satisfaction by providing products and services that are rooted in safety and security and ensuring quality, always from the customer's perspective.
ISO9001
Tosei's Architecture Planning Department has acquired ISO 9001 certification for the planning, design, construction management, and after-sales service (regular inspections) of condominiums, office buildings, commercial buildings, and detached houses, and conducts strict quality control in accordance with ISO 9001. Tosei Community Co., Ltd., a subsidiary of Tosei Corporation, is also an ISO 9001-certified entity that undertakes the planning and provision of general management operations for condominiums, office buildings and rental condominiums.
Meetings for examining quality improvements
In conjunction with the construction or renovation of new or existing office buildings and condominiums, among other properties, Tosei conducts detailed checks on specifications and indepth meetings with the attendance of three parties - the Company, design and construction management companies, and construction companies. It seeks to strengthen collaboration among concerned parties to provide better products while preventing the occurrence of issues.
TOSEI-QC-10
Tosei manages all processes related to the construction and maintenance of new or existing office buildings or condominiums through three parties - the Company, design and construction management companies, and construction companies - based on Tosei's unique quality control standards, TOSEI-QC-10. Tosei strives to provide customers with safe and reliable products by conducting inspections and particularly rechecking those items that customers cannot oversee.
Operations Quality Improvement Conventions
In managing our real estate portfolio, we focus not only on our Group's employees, but also on selected subcontractors, with an emphasis on employee health and safety, compliance, and other sustainability considerations. Our group annually holds "Operations Quality Improvement Conventions," in which lectures are given on topics such as safety management and compliance in operations to improve the quality of operations, and to build a strong cooperative system with partner companies. The convention was organized by Tosei Community Co., Ltd., a property management business, and was attended by the company's major clients, and is part of the Tosei Group's supply chain engagement in its real estate portfolio.
Building safety management and risk assessment
Tosei Community, a group company, regularly conducts inspections by the General Support Department and reports the results to the BM and PM Departments as part of safety management and risk assessment initiatives for managed properties. If any items are identified, the department in charge examines and implements preventive measures and corrective actions.
Disaster Prevention Initiatives
Disaster prevention training
Tosei manages all processes related to the construction and maintenance of new or existing office buildings or condominiums through three parties - the Company, design and construction management companies, and construction companies - based on Tosei's unique quality control standards, TOSEI-QC-10. Tosei strives to provide customers with safe and reliable products by conducting inspections and particularly rechecking those items that customers cannot oversee.
Workplace Disaster Preparedness Leaders
We has been registered as a Workplace Disaster Preparedness Leaders since February 2024.
Workplace Disaster Preparedness Leaders is a service in which companies, stores, etc. receive daily disaster prevention information and disaster information in the event of a disaster directly from the Tokyo Metropolitan Government. Receiving regular information on disaster prevention measures on a regular basis will promote disaster prevention measures in the workplace in advance in preparation.
Providing Value Through Products and Services
Through Our Revitalization Business
In the revitalization business, we create new value by revitalizing various assets ranging from condominiums to office buildings, hotels, and logistics.
Party room renovated from cafeteria
■Renovation of company housing x Concept housing for music lovers
"T-Rhythmic SOKA"(Sold) was a vacant company housing, which we acquired and renovated into a rental apartment with improved sound insulation performance. Of the 52 apartments, 24 studio apartments were soundproofed, and the floor used as a cafeteria was converted into a party room, creating a space where residents can gather to hold events and deepen exchanges while relaxing freely with each other.
Restaurant renovated from cafeteria
■Hotel Revitalization x Contribution to Local Communities
"Tosei Hotel & Seminar Makuhari" was a 27-year-old, aging accommodation and training facility that was comprehensively revitalized in terms of both hardware and software through our real estate M&A of the entire management company. The number of accommodation rooms was increased from 79 to 137, and each room was newly equipped with toilet, washbasin, and other water facilities to enhance its superiority as an accommodation facility. In addition, based on the revitalization concept of "a hotel, a seminar house, and a space that contributes to the local community," a lounge open to the local community was created by utilizing the existing space. The lounge invites seasonal events and also serves as a venue for local traditional performing arts. Restaurants in the hotel offer "local production for local consumption" menus using local ingredients, so the hotel contributes to the creation of liveliness and local revitalization through the operation of its facilities.
Through Our Development Business
Aiming to contribute to the SDGs by creating housing
In our housing development business, we are creating houses with the aim of contributing to the SDGs.
■SDGs to be addressed by the entire block
"THE Palms Court Hibarigaoka"(Sold) aims to contribute to the 6 SDGs targets not only for individual households but also for the entire block, based on the 4 themes of "green conservation," "energy conservation and waste reduction," "water saving and water resource conservation," and "crime and disaster prevention."
Creation of comfortable residences
The project team, which was formed to respond to diversifying lifestyles, plans and proposes "comfortable houses for all family members" with meticulous thinking from the perspective of real life. The floor plans proposed by the project have been adopted in some of the properties.(This activity was completed in FY2023.)
■THE Palms Court Kamakura Shiromeguri
We planned houses where all family members can easily participate in housework with an eye on the moving line, and houses to enjoy hobbies with a large shoe-in closet with a counter for DIY.
■THE Palms Court Hibarigaoka
We planned houses where women can feel special, equipping a walk-in closet with a dresser directly connected to the master bedroom and atmospheric indirect lighting in the living room.
Creation of Community Space in Condominiums
THE Palms Court Kashiwa Hatsuishi
■Urban Development that Fosters Community
The detached houses block "THE Palms Court Kashiwa Hatsuishi"(Sold) has a "cul-de-sac," a turnaround plaza that cars cannot get through, not only to foster interaction among residents but also to bring into safety. In the condominiums, we actively adopt community spaces that can be freely used for any purpose, such as "study room," "guest room," "party room," and "moms and kids lounge" to create a comfortable environment for residents with various lifestyles.
THE Palms Sagamihara Park Brightia
■Urban Development Open to the Local Community
In front of the entrance of the condominium "THE Palms Sagamihara Park Brightia,"(Sold) a park has been set up to provide a place for residents and local residents to get close to nature and relax. Three "kamado benches" that can be used as kamado in the event of a disaster and some solar-powered streetlights have been installed as efforts to prevent disasters.
Barrier-Free Houses
THE Palms Court series of condominiums for sale includes barrier-free "Withstyle" homes for the elderly. These homes, Tosei applies a unique design code consisting of 10 items based on the concept of a permanent residence, to create house designs suitable for any situation in a long life. Features include the installation of a closet that can be converted into an elevator at low cost should an elevator become necessary in the future and wheelchair-accessible designs.
Through Our Rental and Property Management Business
Efforts to Improve Convenience and Comfort
We are also promoting efforts to improve convenience and comfort in our residential and office rental and management businesses. In our rental housing, we are creating community spaces and renovating the design of aging common areas, while in our rental offices, we are working to attract shared bicycles and food trucks.
■Tʻs garden Kitakashiwa
We revitalized an idle company housing consisting of three buildings and upgraded it into a rental apartment for families. Targeting families raising children, we created three community spaces: a "kids' room" where parents and children can play together without worrying about their surroundings, a "party room" where friends and relatives can gather and enjoy cooking classes or birthday events, and a "study room" where residents can have time alone to study or read books. We provide comfortable living spaces for various occasions.
Through the Fund Business
Resilience
We are working to strengthen resilience in asset management and property management in the real estate fund business to ensure the safety and security of our tenants through prompt recovery in the event of a disaster. In addition to the "Earthquake Countermeasures Manual" established by Tosei, the REIT Division and Private Fund Division of Tosei Asset Advisors have established their own BCP (Business Continuity Plan), information disclosure manual in the event of an earthquake, and reporting manual in the event of an emergency, to ensure an appropriate response system in an emergency.
Through the Hotel Business
Environmental Efforts
Tosei Hotel COCONE and Tosei Hotel & Seminar Makuhari offer an eco-friendly cleaning plan for guests staying for consecutive nights.
Contribution to Local Communities
■Regional revitalization, community building
Some hotels are collaborating with local tourism operators to contribute to local revitalization. "COCONE Kamakura" offers a plan that includes "Noriorikun," a ticket for unlimited one-day rides on the Enoden train, plan with Enoshima Aquarium ticket and Kamakura Japanese goods. "COCONE Asakusa Kuramae" offers a plan that includes kimono rental and dressing. "Tosei Hotel & Seminar Makuhari" is also actively involved in activities that contribute to the local community. The restaurant uses local ingredients in its menu for local production for local consumption, and the lobby on the first floor is open to the public and seasonal social events are held for local residents to participate. In addition, the hotel provides opportunities for guests to casually participate in social contribution activities by introducing donation-type vending machines.
